HTC DROID INCREDIBLE Android Phone (Verizon Wireless)
Verizon Wireless
Sales Rank: 2178
Verizon Wireless
Sales Rank: 2178
Verizon Customer Service Is Terrible, 2010-09-13I thought that I would be "upgrading" when I switched from T-Mobile to Verizon.
What a sad. sad disappointment. Not only is coverage not any better (at least for me), the call quality is choppy and if you call their customer service department, you'll be on hold for at least 10 minutes...and that's after you navigate through the IVR system.
I do so MUCH regret having switched. If you are a T-Mobile customer, do NOT switch to Verizon. You will pay MUCH MORE for MUCH LESS if you do.
The android phone? Others are correct about the poor battery life.
All I can say is bring your USB cable to work with you so you can charge it on your PC AND also get a car charger so you can charge while you're driving. Talk time REALLY eats up the battery... heck, I think I used up 50% of my battery in just one "on hold" session with Verizon Customer service.
I agree that the CityID "Trial Offer" that you can't get rid of is a pain.
Another tiny annoyance is that Verizon does not allow you to nick name your phone on their website like t-Mobile did.
We have five phones on our plan and it was always nice to see name on the billing statement instead of just numbers.
I've only had the phone for a week, but already regret the purchase.
One last thing that really bothered me is that we didn't receive our phones until like 5 days after they were ordered (labor day holiday was part of the reason), but Verizon wanted to bill me for 3 days prior to the actual receipt of the phones. How can they charge me for services that they did not provide?
Reviewed By A2P0LLCFFDG1AQWhat a sad. sad disappointment. Not only is coverage not any better (at least for me), the call quality is choppy and if you call their customer service department, you'll be on hold for at least 10 minutes...and that's after you navigate through the IVR system.
I do so MUCH regret having switched. If you are a T-Mobile customer, do NOT switch to Verizon. You will pay MUCH MORE for MUCH LESS if you do.
The android phone? Others are correct about the poor battery life.
All I can say is bring your USB cable to work with you so you can charge it on your PC AND also get a car charger so you can charge while you're driving. Talk time REALLY eats up the battery... heck, I think I used up 50% of my battery in just one "on hold" session with Verizon Customer service.
I agree that the CityID "Trial Offer" that you can't get rid of is a pain.
Another tiny annoyance is that Verizon does not allow you to nick name your phone on their website like t-Mobile did.
We have five phones on our plan and it was always nice to see name on the billing statement instead of just numbers.
I've only had the phone for a week, but already regret the purchase.
One last thing that really bothered me is that we didn't receive our phones until like 5 days after they were ordered (labor day holiday was part of the reason), but Verizon wanted to bill me for 3 days prior to the actual receipt of the phones. How can they charge me for services that they did not provide?
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